So... a day after the nasty-gram was sent, here is the response from Westin:
Dear Ms. Ukulele,
Thank you for your inquiry via the Westin.com website. We appreciate the time you have taken to share your comments on current advertised offer. Please be assured that your input will serve as a valuable tool in the evaluation and enhancement of the products and services that we offer our guests.
I apologize for any inconvenience you may have experienced as a result of this.
Thank you for contacting Westin Hotels & Resorts Worldwide. If you have any further customer service questions or concerns, please feel free to contact us at westin@westin.com.
Best Regards,
Ms. So-and-So Specialist,
E-Communications Department Starwood Hotels & Resorts Worldwide
GatorMan and I agree that this response seems to be pieced together from various customer-service form response emails. Quite humorous, actually. I cannot say that I was inconvenienced by their promotion, but okay. My guess is that this girl got the email and had no clue what to do with it! Hopefully my email was passed along to someone who can actually do something about the ridicululousness of their promotions in the future.
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2 comments:
Only one thing to say: are they on crack?! your interpretation of their note was much more benign. it does seem to be a cut-and-paste. I share your hope that it was forwarded on appropriately.
Mo
The promotion is actually kind of gross. At least they apologized for the "inconvenience you may have experienced". haha They should have apologized for you losing your lunch after reading it!
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